Lansing Michigan Field Property Claims Specialist (Insurance)

Location: Lansing, Michigan, United States; hybrid home-office work with travel to field locations and repair facilities. Monday–Friday, 8:30 AM–5:30 PM EST.

Annual salary: $70,000–$85,000, plus an annual company bonus incentive and a $2,500 sign-on bonus for qualified candidates.

Company

hirify.global provides insurance, membership, travel, financial services, and roadside assistance through AAA and affiliated brands across the United States.

What you will do

• Review assigned homeowner and property claims and communicate with insureds and other affected parties.
• Inspect property damage in the field, prepare estimates using claims software, and review estimates for accuracy.
• Investigate coverage, exclusions, applicable state law, loss value, policyholder benefits, and recovery potential.
• Negotiate claim settlements, approve appropriate payments, and create additional sub-claims when needed.
• Document claim files, complete claim closures, and refer cases to underwriting, recovery, or special investigation units.
• Monitor contractor repairs and support claim file reviews and training when required.

Requirements

• Three years of relevant claims experience or equivalent training, including settlement negotiation, evidence evaluation, estimates, subrogation, coverage analysis, statements, and resolution planning.
• Completion of the ACG Claim Representative Training Program or equivalent knowledge and experience.
• Eligibility to obtain a required state adjuster’s license within 90 days of hire and maintain it as required.
• Valid state driver’s license and ability to safely operate a motor vehicle for field inspections and visits.
• Advanced knowledge of Michigan insurance law, fair trade practices, subrogation, intercompany arbitration, simple litigation, and building construction and repair techniques.
• Ability to travel outside the assigned territory, potentially stay overnight, work evenings or weekends, walk on roofs, climb ladders, and lift up to 25 pounds.

Nice to have

• Associate degree in business administration, insurance, claims, management, or a related field.
• CPCU coursework or designation, Insurance Institute of America General Insurance Program, or Xactware training.
• One to two years of full-cycle homeowners claims experience.
• Experience with personal property, additional living expense, water loss, fire, or smoke claims.

Culture & Benefits

• Hybrid home-office arrangement with field travel; the work policy may change based on leadership or policy updates.
• Medical, prescription, dental, vision, HSA, FSA, and employee assistance program options.
• 401(k) with company matching and additional company contributions, subject to eligibility and vesting rules.
• Paid time off, company holidays, mental health and floating holidays, volunteer day, and paid leave programs.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Hiring process

• Employment is subject to a background check and drug screen based on position requirements.