Desk Catastrophe Homeowners Claim Representative II (Homeowners Insurance)

Location: Remote - USA; Monday–Friday, 8:30 AM–5:30 PM EST. Occasional travel for meetings, collaboration, team activities, inspections, repair facilities, and other assigned duties may be required.

Annual salary: $60,000–$75,000, plus an annual company bonus incentive.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance through AAA and affiliated brands across 14 states and two U.S. territories.

What you will do

• Manage homeowners catastrophe claims from assignment through closure.
• Contact insureds and affected parties, set expectations, take statements, and document claim activity.
• Investigate reported losses, analyze policy coverage and exclusions, identify benefits, and assess recovery potential.
• Review damage estimates, evaluate the financial value of losses, apply relevant state law, and approve appropriate payments.
• Negotiate settlements and refer complex claims or cases requiring underwriting, recovery, or special investigation support.
• Handle inside-desk claims generally valued between $5,000 and $25,000 and monitor contractor repair status when needed.

Requirements

• Completion of the ACG Claim Representative Training Program or equivalent knowledge or experience.
• At least one year of experience negotiating claim settlements, evaluating evidence and estimates, resolving coverage questions, handling subrogation claims, and creating claim resolution plans.
• Eligibility to obtain a state adjuster’s license within 90 days of hire where required.
• Knowledge of insurance claims regulations, subrogation procedures, intercompany arbitration, and building construction and repair techniques.
• Strong communication, customer service, negotiation, analysis, decision-making, organization, and time-management skills.
• Ability to travel outside the assigned territory, including overnight stays, and work evenings or weekends when required.

Nice to have

• Associate degree in business administration, insurance, or a related field.
• Insurance Institute of America General Insurance Program, CPCU coursework, or designation.
• Two or more years of experience with Xactimate and Xactanalysis, reviewing and editing estimates, high-volume claims, appraisal, and advanced problem-solving.

Culture & Benefits

• Remote home-office work for day-to-day operations under the ACG Flex Work policy.
• Medical, prescription, dental, vision, HSA, FSA, life insurance, disability, critical illness, accident, and pet insurance options.
• 401(k) plan with company matching and additional company contributions, subject to vesting rules.
• Paid time off, company holidays, mental health, floating, volunteer, parental, bereavement, jury duty, and military leave.
• Tuition assistance, professional certification reimbursement, AAA membership, roadside assistance, travel discounts, and adoption assistance.