Technical Support Representative III: CRM Synapsys

Location: Remote, United States. The role may require an onsite interview or in-person onboarding to verify identity.

Company

hirify.global provides technology solutions for community banks and credit unions, including digital banking, payments, secure data access, fraud mitigation, and integrations.

What you will do

• Troubleshoot software, system, data, and integration issues for banks and credit unions.
• Analyze application, SQL, server, and network problems to identify root causes.
• Collaborate with clients, internal teams, and technical resources to resolve complex issues.
• Document findings and solutions while meeting service-level commitments.
• Provide customer support and build trusted client relationships.
• Participate in an after-hours on-call rotation.

Requirements

• At least four years of experience in banking, credit unions, or financial services in customer service, technical support, or software implementation.
• Strong customer service and communication skills.
• Ability to participate in an after-hours on-call rotation.
• Technical troubleshooting, problem-solving, and root cause analysis capabilities.
• Knowledge of Windows servers, PCs, networks, enterprise applications, SQL, databases, data analysis, and data validation is valuable.
• Experience troubleshooting system integrations and supporting business-critical client/server or web-based applications is valuable.

Culture & Benefits

• Remote work with 0% travel listed for the role.
• Comprehensive benefits supporting physical, mental, and financial wellbeing.
• Collaborative culture focused on inclusion, sustainability, community impact, and continuous learning.
• Work on technology modernization for financial institutions, with an emphasis on security, flexibility, and seamless integration.