Customer Support Specialist

Location: Atlanta, Georgia, United States. Applicants must be authorized to work for any employer in the United States and be located in the US.

Company

hirify.global provides software solutions for healthcare workforce management, helping healthcare organizations onboard, deploy, and manage their workforce.

What you will do

• Provide timely, professional support and solutions for customer issues involving the hirify.global application.
• Set and manage customer expectations for response and resolution times in line with established SLAs.
• Escalate issues to senior team members when necessary to maintain high customer satisfaction and low customer effort.
• Collaborate with the Customer Experience organization on project-based assignments and meet defined deadlines.
• Maintain functional knowledge of hirify.global solutions.
• Accurately track time, cases, projects, contacts, and accounts in designated systems.

Requirements

• High school diploma or GED required; an associate or bachelor's degree, or equivalent industry experience, is preferred.
• Experience in customer service or technical support.
• Excellent case management and time management skills.
• Strong written and verbal communication skills.
• Detail-oriented approach with accurate and timely follow-through.
• Must be authorized to work for any employer in the United States and located in the US.

Nice to have

• Computer programming skills or previous technical support experience.

Culture & Benefits

• Full-time employees receive company-paid medical, dental, and vision insurance options.
• Paid time off and paid parental leave are provided.
• 401(k) plan with company match.
• Annual Costco membership, cell phone stipend, commuter benefits, and in-office perks.
• Work in a collaborative environment focused on diversity, inclusion, and equity.