Senior Network Engineer – Sensitive Customer

Location: Macquarie Park, NSW, Australia; hybrid schedule with three days onsite and two days flexible, including mandatory onsite work at the hirify.global Sydney Campus and participation in a 24x7 shift roster.

Company

hirify.global provides telecommunications services focused on reliable, innovative, and connected customer experiences.

What you will do

• Monitor, localise, correct, and verify incidents affecting sensitive and secure customer services and platforms.
• Own network fault restoration and incident tickets through to resolution while meeting customer service levels and KPIs.
• Coordinate escalations across Tier 1 and Tier 2 engineering, field services, service desks, third-party providers, and vendors.
• Liaise with government and emergency-services organisations on authorised requests, including location triangulation and call tracing.
• Maintain operational documentation, improve service processes, and support team performance reporting and evaluations.
• Provide technical and process leadership, including mentoring and upskilling team members.

Requirements

• Strong experience with voice technologies and Red Hat Enterprise Linux, including command-line navigation, log analysis, service management, and system administration in telecommunications.
• Ability to analyse end-to-end call flows across IMS-Fixed, carrier interconnect, and international traffic-routing domains.
• Experience in network operations, infrastructure, telecommunications technologies, and service environments.
• ITIL v4 certification or commitment to achieving it.
• Strong written and verbal English communication skills and effective stakeholder engagement.
• Ability to work onsite at the hirify.global Sydney Campus and participate in a 24x7 shift roster.

Nice to have

• Experience in customer relationship management, service-level management, or process development.

Culture & Benefits

• Hybrid flexibility with three office days and two days working from a preferred location.
• Competitive remuneration, a monthly credit, product discounts, and retail-partner discounts.
• Additional Connected leave days, up to 16 weeks of paid parental leave, and wellbeing counselling and support available 24/7.
• Employee-led diversity and inclusion networks and initiatives.
• Onsite campus facilities including cafes, chill-out zones, a GP, post office, gym, childcare centre, parking, and end-of-trip facilities.
• Free bus service from Macquarie University Metro Station.