Customer Care Specialist (Financial Services)

Location: Burnaby, British Columbia, Canada

Salary: CAD 21.23–26.57

Company

hirify.global is an omnichannel marketplace for commercial assets and vehicles, with equipment financing services and digital platforms serving customers worldwide.

What you will do

• Manage and resolve inbound customer care tickets in Zendesk, including buyout requests, amortization schedules, agreements, and account inquiries.
• Deliver professional, empathetic customer service across communication channels and maintain accurate account interaction records.
• Coordinate with funding, Account Management, and operations teams to investigate and resolve customer concerns.
• Follow up on insurance, registration, title transfers, waiver requests, and subordination letters for Canadian and US deals.
• Track lender and customer follow-ups in Salesforce and keep Zendesk and post-funding records up to date.
• Provide additional administrative support as assigned by the Admin Team Supervisor.

Requirements

• 1–3 years of experience in a high-volume contact centre or customer-facing role.
• Excellent written and verbal communication skills with a clear, professional, and empathetic approach.
• Strong computer literacy, accurate keyboarding, and data entry skills.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Friendly, patient, solution-oriented, and able to collaborate across departments.
• Must be legally entitled to work in Canada.

Nice to have

• Experience with Zendesk or a similar customer support ticketing platform.
• Familiarity with Salesforce or an equivalent CRM.
• Knowledge of equipment financing, financial services, title transfers, lien searches, or insurance follow-up.

Culture & Benefits

• Full-time, 18-month contract within a collaborative Admin team.
• Fast-paced, customer-focused environment supporting equipment financing operations.
• Cross-functional collaboration with funding, Account Management, operations, customers, and lenders.
• Equal opportunity employment and nondiscrimination in accordance with applicable laws.