Bilingual Customer Service Representative (Healthcare)

Location: Remote in Ontario, Canada

Salary: CAD $50,200–$75,400 annually

Company

hirify.global Canada provides healthcare products, services, and solutions across the Canadian care continuum, with more than 550 employees and eight distribution centres.

What you will do

• Handle customer inquiries through phone, email, chat, and in-person channels with professionalism and empathy.
• Resolve customer concerns and complaints, aiming for first-contact resolution and escalating complex issues when needed.
• Provide accurate guidance on products, services, policies, and procedures while complying with privacy and data-security requirements.
• Document customer interactions, issues, and resolutions in database and contact-center platforms.
• Coordinate with internal departments on customer orders, product flow, shipping issues, and other inquiries.
• Collect customer feedback and share it with relevant departments to support continuous improvement.

Requirements

• High school diploma or equivalent.
• At least two years of customer service experience.
• Advanced French and English language skills are required.
• Strong phone-handling, active-listening, communication, organization, and problem-solving skills.
• Ability to multitask, prioritize work, and operate independently or collaboratively in a fast-paced medical environment.
• Strong proficiency with Microsoft Word, Office applications, CRM systems, and related practices.

Nice to have

• Experience in a bilingual contact center.
• Experience with SAP.

Culture & Benefits

• Collaborative work environment with engaged employees.
• Competitive compensation and benefits, including long-term disability and insurance coverage.
• DPSP matching program, paid vacation, and personal days.
• Career growth, training, education support, and fitness subsidy programs.
• Employee assistance resources supporting mental, physical, family, and financial well-being.
• Home-office reimbursement, referral programs, recognition programs, and social activities.

Hiring process

• Training schedule: Monday to Friday, 8:30 AM to 5:00 PM EST.
• Regular schedule after training: Monday to Friday, 10:00 AM to 6:30 PM EST.
• Expected start date: January 19, 2026.