Sr Rep Relations Specialist – French Bilingual (Call Center)

Location: Toronto, Canada — work from home

Salary: $61,000–$70,000 annually

Company

hirify.global is an international financial services company providing insurance, retirement, investment, and related financial solutions.

What you will do

• Serve as the primary contact for field office leaders, assistants, and field force on licensing, appointments, commissions, coding, compliance, systems, and other operational matters.
• Resolve escalated issues by researching account activity, products, programs, and transactions across multiple systems.
• Respond to high-volume inbound calls and emails in French and English while maintaining service-level agreements.
• Monitor processing queues, set expectations around timelines and peak-volume periods, and maintain strong field relationships.
• Support projects through testing, implementation, documentation, and delivery of results.
• Develop training materials and assist users with WFG websites, email, CRM systems, and related platforms.

Requirements

• Bachelor’s degree in a business field or equivalent education and experience.
• At least five years of related experience.
• Strong knowledge of the financial services industry, products, services, and operational procedures.
• Fluency in French and English, both verbally and in writing, is required.
• Strong customer service, communication, problem-solving, decision-making, prioritization, and attention-to-detail skills.
• Technical aptitude for system navigation training and proficiency with Microsoft Office.

Nice to have

• Knowledge of WFG and its current systems.

Culture & Benefits

• Work-from-home arrangement in Toronto.
• Competitive paid time off, ten paid holidays, and ten sick days per year.
• Parental leave, adoption assistance, and an employee assistance program.
• Wellness coaching, reward dollars, and the College Coach Program.
• Employee resource groups, inclusion and diversity programs, recognition programs, referral bonuses, and peer recognition.