Customer Service Agent

Location: Edmonton, Alberta, Canada; onsite

Salary: CA$19.00–CA$21.00 per hour

Company

hirify.global provides technology-enabled parking solutions and operates parking facilities across North American cities.

What you will do

• Serve as the first point of contact for parking customers through inbound calls, emails, and faxes.
• Resolve inquiries and complaints, process transactions, enforce regulations, and communicate company policies.
• Maintain customer accounts, document interactions, complete paperwork, and ensure accurate data entry.
• Meet service-level, call-monitoring, communication, and quality-assurance standards in a high-volume environment.
• Support and train new representatives, troubleshoot customer issues, and use internal policy resources.
• Conduct location audits, assist with lot improvements, operate a golf cart when needed, and create plans to increase revenue.

Requirements

• At least 1 year of customer service or call center experience.
• High school diploma or equivalent; an associate degree is preferred.
• Strong verbal and written communication, multitasking, attention to detail, and problem-solving skills.
• Proficiency with technology and data-entry systems.
• Valid driver's license and ability to operate a company vehicle safely.
• Authorization to work in Canada and ability to provide eligibility documentation; successful background check required.

Culture & Benefits

• Onsite office environment with frequent computer and phone use, high call volume, and strict service-level goals.
• Flexible scheduling, including weekends or holidays when required.
• Medical, dental, vision, life, accidental death, and disability insurance options.
• Employee assistance program covering mental health, financial, and legal support.
• Paid vacation and employer-supported RRSP savings based on employee group.

Hiring process

• Application and internal review.
• Phone screen.
• Onsite interview followed by the hiring decision.