Customer Support Specialist (Automotive)

TL;DR

Customer Support Specialist (Automotive): Providing empathetic and solution-oriented support to dealership users across software, data, and integration platforms with an accent on diagnosing complex technical issues and managing workflows. Focus on troubleshooting automotive retail systems, maintaining high-quality resolutions, and acting as a trusted advisor to internal and external stakeholders.

Location: Must be based in Canada (Remote)

Salary: $20 - $24 CAD per hour

Company

hirify.global provides proprietary data, advanced analytics, and deep industry expertise to power auto-related decision-making.

What you will do

• Serve as the first point of contact for customer inquiries regarding usability, configuration, and software behavior.
• Diagnose and troubleshoot issues across automotive data and workflow platforms.
• Communicate solutions clearly and empathetically to dealership users.
• Document cases thoroughly in CRM and ticketing systems.
• Collaborate with Product, Engineering, and Sales teams to resolve recurring defects.
• Contribute to knowledge base content and process improvements.

Requirements

• Must be based in Canada
• 1–3 years of experience in customer or technical support within a SaaS or technology environment.
• Hands-on experience supporting automotive software or data platforms.
• Working knowledge of REST/SOAP APIs and data formats like JSON/XML.
• Experience with CRM and ticketing platforms such as Salesforce Service Cloud.
• Availability to work flexible shifts including Mon–Fri, 8:00am–9:00pm EST and Sat 10:00am-4:00pm EST.

Nice to have

• Dealer or automotive industry experience.
• Telephony support experience.

Culture & Benefits

• Commitment to a diverse and inclusive workforce.
• Focus on trust, continuous improvement, and shared learning.
• Professional development through feedback and coaching.
• Collaborative environment with cross-functional partners.