User Operations Manager (TikTok LIVE)

Location: Los Angeles, United States; fully in-person schedule up to 5 days a week

Salary: $70,304–$143,556 annually, with potential discretionary bonuses, incentives, and restricted stock units.

Company

hirify.global operates TikTok apps under a U.S. data privacy, cybersecurity, safety, and security framework.

What you will do

• Design and execute the lifecycle strategy for top TikTok LIVE Gifters, from onboarding through long-term engagement.
• Analyze user behavior, segment the user base, identify pain points, and translate findings into product, policy, and operational improvements.
• Build and manage scalable programs such as VIP support channels, loyalty and recognition initiatives, feedback forums, and exclusive engagement opportunities.
• Partner with Product, Engineering, Data Analytics, Community, and Customer Support teams to improve the user experience.
• Establish qualitative and quantitative feedback loops so top Gifters influence strategic priorities.
• Champion TikTok USDS privacy, safety, and security guidelines across LIVE operations.

Requirements

• Bachelor’s degree or higher and 1+ years of experience in strategy and operations, user experience, customer success, VIP or loyalty programs, or community operations.
• In-depth understanding of online communities, digital economies, and user motivation.
• Experience with user segmentation, behavioral analysis, and/or churn analysis.
• Ability to pull data using SQL or model data in Excel.
• Ability to work independently, manage complex projects with multiple stakeholders, and turn strategy into execution.
• Ability to work on-site in Los Angeles up to 5 days per week.

Nice to have

• Strong communication and presentation skills, including the ability to turn complex user data into an actionable narrative.
• Experience in live streaming and understanding of creator-supporter dynamics.
• User-centric, empathetic, proactive, and resourceful approach to problem-solving.
• Passion for TikTok, mobile entertainment, social media, and popular culture.

Culture & Benefits

• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match, life insurance, disability coverage, and wellbeing benefits.
• Paid parental leave, 10 paid holidays, 10 paid sick days, and 17 days of Paid Personal Time.
• Inclusive workplace focused on diverse perspectives, curiosity, humility, resilience, and continuous innovation.
• Reasonable accommodations are available during recruitment for protected circumstances.