Director of Community (Mobile Games)

Location: Remote in the United States

Annual salary: $139,400–$172,200 USD for candidates in CA, CO, NJ, NY, and WA; equity, bonuses, and benefits may also apply.

Company

hirify.global is a global video game and interactive entertainment company developing, publishing, and operating games across mobile, web, PC, and console.

What you will do

• Define the long-term vision and strategy for Community Management and Customer Support as core live-service functions.
• Lead community strategy through announcement, closed beta, soft launch, and worldwide launch.
• Build a global player feedback loop using community conversations, research, support trends, and behavioral data.
• Lead player communications for launches, updates, live moments, and major game events.
• Own customer support operations, including ticketing, escalations, knowledge management, issue reporting, and service quality.
• Build and lead the Community and Customer Support disciplines while partnering with Marketing, Product, Development, and Analytics.

Requirements

• Extensive experience leading Community Management, Player Experience, Customer Support, or Live Operations for successful live-service games.
• Experience building community or customer support functions from the ground up and establishing scalable processes.
• Ability to balance strategic leadership with hands-on execution in fast-moving and ambiguous development environments.
• Experience managing agencies, outsourcing partners, regional contractors, or external service providers.
• Strong analytical, communication, judgment, and stakeholder-management skills.
• Experience working across multiple time zones and global development teams.

Nice to have

• Experience with mobile or free-to-play games and their communities.
• Experience developing community programs across multiple regions, languages, platforms, or player segments.
• Experience working on a major IP where partner alignment is important.

Culture & Benefits

• Remote work in the United States.
• Healthcare and retirement benefits, pet insurance, paid holidays, paid hirify.global free days, and unlimited paid time off.
• Potential eligibility for equity and bonuses.
• Diverse and supportive environment focused on respect and equal employment opportunities.