DTC Community Specialist (MS NOW)

Location: New York, NY; must be willing to work in New York and have unrestricted work authorization in the United States

Salary: $90,000–$115,000 yearly

Company

hirify.global is a media and entertainment company operating brands across political news, business news, golf, sports, and genre entertainment.

What you will do

• Oversee daily engagement across comments, discussions, and member groups on the MS NOW platform.
• Manage member interactions, facilitate discussions, and maintain a consistent community voice.
• Develop community programming such as prompts, discussions, AMAs, watch events, and live engagement experiences.
• Lead real-time engagement during major news events and politically sensitive conversations.
• Manage moderation workflows, apply community guidelines, and coordinate escalation when needed.
• Analyze sentiment and engagement trends, prepare recommendations, and collaborate with editorial, product, audience, and customer support teams.

Requirements

• 3+ years of progressively responsible experience in community management, audience engagement, moderation strategy, digital media, or a related field.
• Strong independent judgment and discretion in fast-moving or sensitive situations.
• Excellent written communication skills for engaging diverse audiences professionally and in line with brand standards.
• Experience developing community initiatives, live programming, or operational workflows in a digital or membership-based environment.
• Ability to analyze engagement trends, synthesize feedback, and provide actionable recommendations.
• Unrestricted work authorization in the United States and willingness to work in New York, NY.

Nice to have

• Experience with community platforms, moderation systems, analytics tools, or audience engagement technologies.
• Interest in news, media, politics, and civic engagement.

Culture & Benefits

• Company-sponsored medical, dental, and vision insurance.
• 401(k), paid leave, and tuition reimbursement.
• Additional employee discounts and perks.
• External candidates may be required to attend an in-person interview before a hiring decision.