Director, Customer Partner - Retail

Location: PA, USA

Salary: $161,520–$290,760 annually for U.S. locations. Additional ranges apply in California, Colorado, Massachusetts, New York City, Washington, and Washington, DC. Eligible for a discretionary annual bonus or sales commission plan.

Company

Designs, builds, manages, and modernizes mission-critical technology systems for enterprise customers.

What you will do

• Develop and execute account strategies to grow and retain major retail customers.
• Generate new opportunities, expand existing engagements, and sell additional capabilities.
• Manage renewals while reducing account erosion and protecting profitability.
• Own account P&L, customer satisfaction, integrity, and compliance.
• Build trusted relationships with C-suite decision-makers and coordinate sales teams from prospecting through closing.
• Create partner go-to-market pipelines and deliver tailored technology services that address customer needs.

Requirements

• At least 5 years of experience managing account P&L and the end-to-end sales process.
• Experience in the retail industry.
• Strong knowledge of business and technology trends and industry best practices.
• Proven experience with revenue growth, costs, profitability, trends, and risks.
• Consultative approach with the ability to identify demand and communicate business value.
• Ability to work in a fast-paced, flat organization and drive proactive outcomes.

Nice to have

• Bachelor’s or master’s degree.
• Sales experience with technical solutions.

Culture & Benefits

• Full-time employment with medical and dental coverage, disability benefits, retirement benefits, paid leave, and paid time off.
• Access to hands-on learning, professional development, and certification programs across major technology platforms.
• Inclusive workplace supported by employee inclusion networks.
• Opportunities to work with Fortune 100 clients and build new capabilities and relationships.
• Applications are accepted on a rolling basis.