Customer Service Manager (Bilingual)

Location: Davenport, Florida, United States; onsite full-time role

Salary: $19.52–$24.40

Company

hirify.global is an omnichannel marketplace for commercial assets and vehicles, operating auction sites and digital transaction platforms worldwide.

What you will do

• Oversee auction administration processes, sale-day staffing, service levels, costs, and shrink.
• Act as the primary customer contact before, during, and after auction days.
• Hire, coach, and train team members on customer service decisions, registration, invoicing, refunds, complaints, and payment requirements.
• Process DMV transfer documents, sales tax and exemption certificates, accounts receivable, banking activities, and auction supply orders.
• Maintain auction information systems, reconcile sales, and ensure accurate reporting across the organization.
• Build relationships with customers, financial institutions, taxation offices, and motor vehicle branches while escalating issues when needed.

Requirements

• At least 2 years of related customer service experience and 1 year in a supervisory role.
• Fluent Spanish and English communication skills.
• Strong computer, data-entry, organizational, time-management, problem-solving, and communication skills.
• Knowledge of equipment and contract details for accurate data entry and record maintenance.
• Knowledge of local DMV rules for motor vehicle sales and experience with sales tax collection, exemptions, and remittance.
• Must be legally entitled to work in the United States.

Nice to have

• Experience processing DMV documents.
• Familiarity with CE certificates.

Culture & Benefits

• Full-time employment within a live-auction organization.
• Medical, dental, vision, and basic life insurance.
• 401(k) plan with a 100% company match on the first 4% contributed.
• 15 days of paid time off annually.
• Work in a diverse, customer-focused, high-pressure auction environment.