Customer Service Representative

Location: Remote

Base pay: $19–$20 USD per hour

Company

hirify.global helps Americans address debt through individualized financial hardship programs, supportive technology, and customized financial solutions.

What you will do

• Provide caring customer service through high-volume inbound and outbound calls of varying complexity.
• Respond to client requests, anticipate needs, educate clients about financial hardship programs, and support them from enrollment through graduation.
• Identify, analyze, and resolve client issues with a focus on first-call resolution and client retention.
• Document account information, activities, and changes in the CRM while researching across multiple systems.
• Navigate and troubleshoot desktop, technical, and configuration issues.
• Collaborate with clients, leaders, and internal departments to resolve inquiries and improve workflows.

Requirements

• At least one year of relevant call center experience.
• Reliable high-speed internet connection with Ethernet.
• Strong computer skills and the ability to learn and navigate complex systems.
• Excellent written, verbal, and listening communication skills.
• Active listening, patience, empathy, kindness, interpersonal skills, and a solution-oriented approach.
• Ability to work independently from home in a distraction-free environment.

Nice to have

• Spanish bilingual skills.

Culture & Benefits

• Uplifting, collaborative environment focused on community, connection, and belonging.
• Health, dental, and vision programs with employer contributions for eligible full-time employees.
• Paid time off, paid holidays, and paid parental leave.
• 401(k) matching program.
• Merit advancement opportunities and career development training.

Hiring process

• Complete a four-week training program covering the company’s financial hardship programs.