Customer Service Representative (Logistics)

Location: San Diego, California, United States; onsite

Pay: $22–$24 per hour

Company

hirify.global is a global logistics company providing supply chain management, international freight, and integrated trade solutions.

What you will do

• Ensure smooth and timely freight processing, movement, and delivery.
• Enter shipment data accurately into the operating system and use process monitors and workflows.
• Track and trace shipments and coordinate communications with customers, brokers, and overseas contacts.
• Prepare and send customs documentation and ensure accurate, timely client invoicing.
• Maintain relationships with airlines, steamship lines, trucking companies, and other suppliers.
• Follow customer procedures, internal operational standards, government regulations, and KPI requirements while identifying efficiency improvements.

Requirements

• 6 months to 1 year of customer service experience or training, or an equivalent combination of education and experience.
• Fluent English communication skills.
• Strong interpersonal, listening, organizational, and written communication skills.
• Good skills in Excel, Word, and PowerPoint.
• Must be able to pass a TSA background check.
• Strong willingness to learn and a proactive approach.

Nice to have

• Understanding of transportation documentation and terminology.
• Bilingual Spanish communication skills.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan and life insurance.
• Employee stock purchase plan.
• Training and personnel development programs.
• Internal growth opportunities and an employee referral bonus program.