Customer Support Specialist - Bilingual

Location: Irving, Texas, United States; on-site

Pay: $26–$30 per hour, with significant growth and earning potential.

Company

hirify.global is a family-owned North American distributor of shipping, industrial, and packaging materials with more than 10,000 employees across 15 locations.

What you will do

• Process customer orders and handle account inquiries using customer support technology.
• Answer product, pricing, and shipping questions.
• Recommend products and solutions based on customer needs.
• Build customer relationships by phone, email, and chat.
• Help customers navigate the website and online ordering.

Requirements

• High school diploma or equivalent.
• Fluent written and verbal English and Spanish.
• Excellent problem-solving, listening, and communication skills.
• Customer service experience is beneficial but not required.
• Bachelor's degree is preferred.
• Ability to work on-site in Irving, Texas.

Culture & Benefits

• Hands-on training and ongoing support.
• Health insurance coverage and a 401(k) with a 6% employer match starting on the first day.
• Multiple bonus programs, paid holidays, and paid time off.
• Tuition assistance for professional continuing education.
• Clean, modern facilities with a fitness center and walking paths.
• Drug-free workplace with a pre-employment hair follicle drug screening.