Customer Experience Representative (Collections)

Location: Tulsa, Oklahoma, United States; hybrid schedule

Company

Supplier of industrial, medical, and specialty gases, hardgoods, safety products, ammonia products, and process chemicals, operating as part of a global industrial and healthcare group.

What you will do

• Manage an assigned customer portfolio, supporting healthy balances through accurate and timely web-based billing and account reconciliation.
• Resolve billing-stage and past-due account issues, including root cause analysis, electronic transfer rejections, and payment solution alignment.
• Review and resolve Accounts Receivable issues by monitoring DSO and aging reports and evaluating accounts for additional support, doubtful status, or write-offs.
• Guide credit parameters and provide a supportive, client-service-oriented collections experience.
• Prepare reports for internal Sales and Finance stakeholders and maintain Excel spreadsheets with billing insights for customers.

Requirements

• High school diploma or equivalent.
• Client-service orientation and a supportive approach to collections.
• Exceptional written and verbal communication skills, with the ability to explain complex ideas clearly and concisely.
• Critical thinking, active listening, adaptability, and the ability to manage multiple priorities in a time-sensitive environment.
• Ability to work in a drug-free workplace.

Nice to have

• Experience with SAP or other ERP systems.
• Commercial collections experience with a proven record of success.
• Spanish bilingual skills.
• Proficiency in Google Workspace, including Sheets, Docs, Gmail, and Meet.
• Knowledge of customer experience disciplines, hardgood products, and branch or plant operations.

Culture & Benefits

• Inclusive workplace focused on diversity, safety, customer success, sustainability, and innovation.
• Medical, dental, vision, life, AD&D, short-term and long-term disability, and Employee Assistance Program benefits.
• 401(k) plan with company matching, tuition assistance, tuition discounts for eligible dependents, and scholarship opportunities.
• Paid parental leave, vacation, sick time, floating holidays, jury duty, bereavement leave, and holidays for eligible full-time employees.
• Benefits begin after 30 days of employment.