Customer Service Operations Associate (Billing Resolution)

TL;DR

Customer Service Operations Associate (Billing Resolution): Resolving billing discrepancies and managing administrative operations to ensure efficient payment processing with an accent on Accounts Receivable (A/R) and operational reporting. Focus on analyzing billing error reports, streamlining workflows, and coordinating between internal and external stakeholders.

Location: Hybrid (3 days in office, 2 days remote) in Dallas, TX, USA

Salary: $29,200.00 - $48,900.00 USD

Company

A global provider of professional information services and software solutions for clinicians, accountants, and other professionals.

What you will do

• Analyze billing error reports and implement corrections to enable payment posting by the AR department.
• Collaborate with internal and external stakeholders to resolve complex billing issues.
• Create and interpret operational reports to monitor performance and resource utilization.
• Maintain and update standard operating procedures (SOPs) to improve operational efficiency.
• Provide first-line support and manage follow-up activities for unresolved customer inquiries.
• Conduct quality checks and audits of customer interactions.

Requirements

• Experience: 1+ years in corporate A/R or billing departments
• Education: High School Diploma required; Bachelor's degree in Accounting, Finance, or Business preferred.
• Technical Skills: Familiarity with ERP systems, Excel, and databases.
• Analytical Skills: Ability to analyze and interpret data to solve operational problems.
• Customer Service: Strong communication and interaction capabilities for professional client support.

Culture & Benefits

• Comprehensive health coverage including Medical, Dental, and Vision plans.
• Financial security through 401(k), FSA, and HSA options.
• Work-life balance support with vacation, sick time, and paid parental leave.
• Professional development via a Tuition Assistance Plan.
• Practical perks such as commuter benefits.

Hiring process

• Strict policy against the use of AI tools or external prompts during interviews.
• Interviews require the removal of virtual backgrounds to ensure authenticity.
• Includes onsite in-person interviews at a company office.