Customer Service Operations Associate, Billing Resolution

Location: Dallas, Texas, United States; hybrid schedule with 3 days in the office and 2 days remote.

Salary: $29,200–$48,900 USD annually, plus bonus eligibility.

Company

hirify.global provides professional information, software, and services.

What you will do

• Analyze billing error reports and determine corrections so the Accounts Receivable department can post payments.
• Resolve billing issues with internal and external stakeholders and provide first-line customer support.
• Create and interpret operational reports, and track resource utilization and call volumes.
• Maintain standard operating procedures and manage follow-up activities for unresolved customer issues.
• Conduct quality checks and audits of customer interactions.
• Suggest operational efficiency improvements and support team members with daily activities.

Requirements

• High school diploma and two years of comparable work experience.
• At least 1 year of experience in a corporate Accounts Receivable or billing department.
• Experience with billing or Accounts Receivable processes.
• Basic data analysis, problem-solving, reporting, workflow coordination, and customer service skills.
• Familiarity with ERP systems, Excel, databases, and other office or operational software.

Nice to have

• Bachelor’s degree in Accounting, Finance, or Business.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• In-person interviews may be required at a hirify.global office.

Hiring process

• Interviews must be completed without AI tools or external prompts.
• Virtual backgrounds should be removed, and in-person interviews may be included.