Customer Service Operations Associate (Billing Resolution)

TL;DR

Customer Service Operations Associate (Billing Resolution): Resolving billing errors and managing accounts receivable processes with an accent on operational efficiency and customer satisfaction. Focus on analyzing billing reports, correcting payment errors, and optimizing standard operating procedures.

Location: Hybrid (Dallas, TX) — 2 days in office, 3 days remotely

Salary: $29,200 - $48,900 USD

Company

Global provider of professional information services and software solutions for clinicians, accountants, and other professionals.

What you will do

• Analyze billing error reports and implement corrective steps to enable payment posting by the AR department.
• Collaborate with internal and external stakeholders to resolve complex billing issues.
• Create and interpret operational reports to track resource utilization and call volumes.
• Update and maintain standard operating procedures (SOPs) to improve service delivery.
• Provide first-line support and escalate critical issues to management.
• Conduct quality checks and audits of customer interactions to ensure high service standards.

Requirements

• Must be based in or able to work from Dallas, TX (Hybrid schedule)
• High School Diploma with at least two years of comparable professional experience.
• 1+ years of experience working in corporate Accounts Receivable (A/R) or billing departments.
• Proficiency in office software, including Excel, databases, and ERP systems.
• Strong analytical skills for data interpretation and problem-solving.

Nice to have

• Bachelor's degree in Accounting, Finance, or Business.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Retirement savings with 401(k) plan.
• Financial support through FSA/HSA and Tuition Assistance Plan.
• Paid Parental Leave, vacation, and sick time.
• Commuter benefits for office attendance.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• Requirement to remove virtual backgrounds during calls.
• Includes in-person interviews at the hirify.global office.