Helpdesk Engineer

Location: Serbia — Remote

Company

hirify.global is a Series C AI-powered software company building a platform for multilingual content, translation, and localization workflows.

What you will do

• Provide first-level IT support for employee issues.
• Manage company hardware and software licenses, including provisioning and control.
• Support internal IT requests such as VPN setup and access provisioning.
• Troubleshoot and resolve technical issues across employee systems.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• 2+ years of experience in a helpdesk or IT support role.
• Strong technical skills with Windows, macOS, and Linux.
• Experience configuring networks across different operating systems.
• Excellent English communication skills required.
• Ability to work independently and as part of a team.

Nice to have

• Availability to work across time zones between the US and Europe.

Culture & Benefits

• Remote-friendly work within a globally distributed team across 30+ countries.
• Collaboration through a hub-and-spoke model anchored in locations including Serbia, the US, the UK, Portugal, Armenia, Georgia, and Spain.
• Opportunity to work in an AI-native organization using AI across business functions.
• Inclusive culture focused on respect, diversity, ownership, speed, and meaningful impact.
• Opportunity to contribute to the growth of a post-Series C company in the multilingual content industry.