IT Support Engineer (Cybersecurity)

Location: Tampa, US; hybrid work from the US Office

Company

hirify.global provides cybersecurity and AI solutions that help managed service providers manage and secure Microsoft 365 at scale and deliver AI services to SMB customers.

What you will do

• Manage IT procurement, including laptops, accessories, and software licenses.
• Configure business equipment and maintain accurate IT asset and license inventories.
• Provide first-line support for hardware, software, network, and business-tool issues across the organization.
• Run daily IT operations, including monitoring, patching, system updates, and user onboarding and offboarding.
• Deliver basic security awareness training and maintain IT documentation and internal knowledge bases.
• Collaborate with Engineering on systems integration, IT projects, and infrastructure improvements.

Requirements

• Experience in IT support or systems engineering, preferably in a fast-paced business environment.
• Strong knowledge of laptop configuration, software license management, and business-critical tools.
• Confident troubleshooting of hardware, software, and network issues in Windows and macOS environments.
• Familiarity with IT procurement and asset lifecycle management, plus basic security principles.
• Experience with Microsoft 365 administration and collaboration tools.
• Strong problem-solving, communication, prioritization, and documentation skills, including experience with Atlassian, Obsidian, or similar tools.

Culture & Benefits

• Continuous learning and enablement in an environment where experimentation and mistakes support development.
• High-trust, autonomous work with opportunities to make a direct impact.
• Transparent communication and collaborative problem-solving within a fast-growing startup.
• Global team environment with regular support from experienced colleagues.
• Monthly team socials and employee recognition programs.