Service Desk Administrator

TL;DR

Service Desk Administrator: Providing hardware and software support to users and desktop and mobile endpoints with an accent on device management and security policies. Focus on supporting the onboarding and offboarding of employees and ensuring a high-quality experience for all users.

Location: Prague, Budapest

Company

hirify.global is a payment and software service provider, headquartered in London serving small, local businesses across Europe.

What you will do

• Provide hardware and software support to users for Windows, macOS, iOS, and Android devices.
• Ensure all devices comply with corporate device management and security policies.
• Manage video conferencing solutions in the offices.
• Support the onboarding and offboarding of employees.
• Promote knowledge sharing and learning within your team and the wider organization.

Requirements

• At least two years' experience working in a similar IT service environment.
• Proficiency in supporting Apple and Windows endpoints managed through enterprise MDM solutions.
• Good working knowledge of Slack, Teams, the Atlassian suite of products, and Microsoft 365.
• Effective communicator, able to communicate technical topics to technical and non-technical audiences.
• Excellent analytical and problem-solving skills.

Culture & Benefits

• High-energy and connected culture.
• Continuous learning opportunities.
• Supportive community.
• Comprehensive benefits.
• Committed to creating an inclusive environment where everyone can thrive and do their best work.