IT Support Analyst

Location: Hybrid at the Chicago, Illinois office; candidates must reside in the US Midwest. Regular in-office presence is required. Travel beyond the Chicago metro area is not part of the role, except occasionally as business needs require.

Salary: $115,000–$130,000 annually, plus equity in the form of stock options.

Company

hirify.global is a growing cybersecurity company developing NodeZero, a platform for production-safe autonomous penetration testing and security assessment operations.

What you will do

• Provide hands-on technical support for the Chicago office, including hardware setup, network connectivity, conference room and AV equipment, printers, and peripherals.
• Resolve help desk tickets for office-based and distributed employees across hardware, software, account access, and collaboration tools.
• Support onboarding and offboarding through equipment provisioning, account setup, and device retrieval.
• Handle routine identity and access tasks, including password resets, MFA support, and access requests, escalating complex or policy-sensitive issues.
• Perform endpoint management tasks such as imaging, patch verification, and asset tracking.
• Maintain ticket, asset, and resolution records; follow runbooks and escalate unresolved or high-impact issues with clear troubleshooting context.

Requirements

• 2–4 years of experience in IT support, help desk, or IT operations.
• Foundational knowledge of macOS and/or Windows and standard enterprise collaboration software.
• Familiarity with Jira or Jira Service Management.
• Experience managing identity and access in Okta, Entra, or a similar platform.
• Experience with Jamf, Iru, or Intune, plus Google Workspace, Slack, and Zoom.
• Ability to provide onsite technical support in the Chicago office on a hybrid schedule while residing in the US Midwest.

Nice to have

• Experience supporting both in-office and remote employees.
• Experience improving onboarding, offboarding, or endpoint management processes.
• Relevant certifications such as CompTIA A+ or ITIL Foundation.
• Experience in a high-growth SaaS or cybersecurity company.

Culture & Benefits

• Inclusive, collaborative culture focused on respect, ownership, integrity, and results.
• Career development opportunities within a growing organization.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Equity package available for all full-time roles.