Help Desk Technician

Location: Lafayette, Colorado, United States; hybrid workplace

Salary: $33–$36 per hour, plus bonus potential up to 7.5% annually.

Company

hirify.global provides compliance software, consulting, and training to automotive businesses, helping them protect employees, operations, and regulatory compliance.

What you will do

• Provide front-line support through email, chat, and ticket portals, resolving incidents and service requests within SLAs.
• Triage, prioritize, route, and escalate tickets while keeping users informed and identifying recurring issues.
• Provision, image, deploy, and manage Windows, macOS, Android, and iOS devices using Intune Autopilot and MDM.
• Support onboarding, offboarding, Entra ID account changes, security groups, licenses, password resets, MFA, and routine security access requests.
• Administer user-facing Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, shared mailboxes, Slack, and Zoom.
• Troubleshoot LAN, Wi-Fi, VPN, and hybrid-access issues; maintain asset inventories, documentation, training materials, and IT rollout projects.

Requirements

• 2–4 years of IT support, help desk, or desktop support experience, or equivalent education and experience.
• Experience supporting Windows desktops and laptops, macOS, and basic MDM or endpoint management concepts with Intune.
• Knowledge of Entra ID, Exchange Online, SharePoint Online, MFA, conditional access concepts, and Microsoft 365 fundamentals.
• Basic TCP/IP, DNS, DHCP, and VPN networking knowledge, plus experience with ITSM or ticketing platforms.
• Ability to prioritize and resolve tickets within SLAs, communicate clearly with non-technical users, and exercise discretion with sensitive access requests.
• Must verify identity and eligibility to work in the United States upon hire.

Nice to have

• PowerShell scripting or automation exposure.
• CompTIA A+, Network+, or Security+ and Microsoft MS-900 certifications.
• Associate's or Bachelor's degree and experience supporting a distributed or hybrid workforce.

Culture & Benefits

• Full-time, non-exempt hybrid position with occasional travel.
• Medical, dental, vision, flexible spending accounts, and paid time off.
• Paid and floating holidays, 401(k) with company match and immediate vesting.
• Company-funded life insurance, employee assistance programs, and no-cost mental health benefits.
• Work guided by values of trust, innovation, excellence, and results.