IT Support Analyst

Location: Hybrid — San Francisco, California office; candidate must reside in the San Francisco Bay Area. Regular in-office presence is required. Travel beyond the San Francisco metro area is not part of the role, except occasional business needs.

Base salary: $128,000–$140,000 annually, plus equity in the form of stock options.

Company

hirify.global develops NodeZero, a cybersecurity platform for production-safe autonomous penetration testing and security assessments.

What you will do

• Provide onsite technical support for the San Francisco office, including hardware setup, network connectivity, conference room and AV equipment, printers, and peripherals.
• Resolve help desk tickets for in-office and distributed employees across hardware, software, account access, and queue management.
• Support onboarding and offboarding through equipment provisioning, account setup, and device retrieval.
• Administer routine identity and access tasks, including password resets, MFA support, and access requests.
• Perform endpoint management activities such as imaging, patch verification, and asset tracking.
• Maintain ticket, asset, and resolution records; follow runbooks; document knowledge gaps; and escalate complex or high-impact issues with clear troubleshooting context.

Requirements

• 2–4 years of experience in IT support, help desk, or IT operations.
• Foundational experience supporting macOS and/or Windows endpoints and standard enterprise collaboration software.
• Experience with Jira or Jira Service Management, Okta, Entra, or a similar identity platform, and Jamf, Iru, or Intune.
• Expertise with Google Workspace, Slack, and Zoom.
• Clear communication with technical and non-technical employees, queue prioritization, independent troubleshooting, and sound escalation judgment.
• Ability to provide regular onsite, hands-on support in the San Francisco office while residing in the San Francisco Bay Area.

Nice to have

• Experience supporting both office-based and remote employees.
• Relevant certifications such as CompTIA A+ or ITIL Foundation.
• Experience in a high-growth SaaS or cybersecurity company.
• Experience improving onboarding, offboarding, endpoint management, or knowledge-base processes.

Culture & Benefits

• Inclusive, collaborative culture focused on ownership, integrity, continuous improvement, and results.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Career development opportunities in a growing cybersecurity company.
• Competitive compensation with equity eligibility for full-time employees.