Service Agreement Analyst/Customer Support

Location: Madison, Wisconsin, United States

Company

hirify.global is an IT staffing and services firm providing staffing, talent management, permanent placement, and vendor management solutions to Fortune 500 and mid-size companies.

What you will do

• Execute customer service contract and OTR processes, including contract additions, deletions, modifications, and submission preparation.
• Ensure the accuracy and integrity of customer contracts, orders, and install-base data.
• Use Siebel, Oracle eOM, and Support Central to manage and complete assigned work.
• Communicate with field teams and external customers by phone and email to verify information and maintain database accuracy.
• Partner with Service Sales, Field Service, Service Marketing, and Commercial Solutions to resolve technical and process-related issues.
• Prioritize multiple projects and manage work independently with minimal supervision.

Requirements

• Associate degree in Business Administration, Finance, Marketing, or a related discipline plus at least one year of customer service experience; alternatively, a high school diploma/GED plus five or more years of customer service experience.
• High proficiency in Microsoft Office, including Word, Outlook, Excel, and Access, with at least two years of Excel experience.
• Ability to communicate using the local language.
• Ability to work autonomously and collaboratively, take initiative, and interact effectively with internal and external stakeholders at all organizational levels.
• Dependable, adaptable, flexible, and able to work in a fast-paced environment with changing priorities.
• High integrity and commitment to ethical and professional conduct.

Culture & Benefits

• Full-time employment for an initial 12-month duration, with a possibility of hire.
• Paid vacation, holidays, and personal days.
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan, life insurance, and disability insurance.
• Opportunity to work with a large, matrixed IT staffing and services organization.