Customer Service Operations Associate

Location: USA - Madison, WI, Junction Rd; onsite

Salary: $29,200.00–$48,900.00 USD per year, plus bonus eligibility

Company

hirify.global provides BizFilings products and services supporting business formation, filing, and compliance operations.

What you will do

• Review customer orders and legal documents for accuracy and completeness.
• Verify company name availability and prepare filings for state and county agencies.
• Obtain EINs, apply for S Corporation status, and request approvals from relevant agencies.
• Coordinate required publication notices and manage rejected filings and follow-up actions.
• Research information from state, county, IRS, and CT offices and track order status through completion.
• Package and ship final documentation, communicate with customers, and support annual report services.

Requirements

• Bachelor's degree from an accredited college or university.
• At least two years of experience using Microsoft Office Suite, including Word, Excel, and Outlook.
• Typing speed of at least 40 words per minute.
• Strong attention to detail and the ability to integrate information from multiple sources accurately.
• Strong written and verbal communication, research, teamwork, prioritization, and deadline-management skills.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Work includes continuous process evaluation and recommendations for operational improvement.

Hiring process

• Interviews must be completed without AI tools or external prompts.
• In-person interviews may include removal of virtual backgrounds, and applicants may be required to appear onsite at a hirify.global office.
• AI-generated responses or third-party support during interviews may result in disqualification.