Customer Service Advocate

Location: Galway, Ireland. Applicants must be legally authorized to reside and work in Ireland; international relocation and remote work outside the hiring country are not considered.

Company

hirify.global is a global high-tech software and hardware company providing trusted identity, access, and secure card issuance technologies.

What you will do

• Act as an escalation point for complex customer issues and support Sales activities.
• Manage customer expectations, escalations, approvals, and timely status updates.
• Support partner onboarding, ordering processes, portals, required forms, and first-order readiness.
• Coordinate with Product, Operations, and Finance to resolve compliance, export, shipping, and commercial blockers.
• Prepare and validate quotes, product configurations, pricing, lead times, and quote-to-order accuracy.
• Create and maintain customer service processes and work instructions.

Requirements

• At least 2 years of customer service experience, preferably in the high-technology industry.
• Knowledge of Oracle, CRM systems, and data analysis tools; experience with Salesforce is preferred.
• Clear and effective verbal and written communication in English.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment, meet team goals and SLAs, and escalate issues when necessary.
• Strong attention to detail, active follow-up, presentation skills, and a self-starting approach.

Culture & Benefits

• Competitive salary and rewards package.
• Competitive benefits and annual leave supporting work-life balance.
• Inclusive and welcoming work environment.
• Career development opportunities, training, and learning resources.
• Work as part of a global organization focused on identity, access, hardware, software, and services.