Sr. Manager - Operations - Legal Services

Location: Washington, DC, USA; onsite

Salary: USD 100,000–104,000 per year, with potential bonus, commission, or incentive compensation depending on the role.

Company

hirify.global provides marketing, packaging, print, and supply chain solutions, serving clients across 28 countries.

What you will do

• Lead the overall performance and strategic direction of a large-scale legal onsite services operation supporting law firm clients.
• Manage through three Account Managers and one Supervisor overseeing Print, Mail, Digital, Reception & Hospitality, and Compliance Services.
• Ensure service delivery, SLA attainment, client satisfaction, financial performance, and budget execution.
• Resolve complex issues, guide solution development, and lead cross-functional collaboration and client negotiations.
• Optimize workloads, workflows, service models, and operational strategies to improve efficiency, revenue, and profitability.
• Develop managers and individual contributors through performance management, mentoring, feedback, promotions, and recognition.

Requirements

• Bachelor’s degree in a relevant discipline.
• At least 8 years of leadership and management experience with an undergraduate degree, or at least 6 years with a graduate degree.
• Experience managing fast-paced, high-production environments while maintaining service excellence.
• Strong communication, presentation, stakeholder influence, and cross-functional collaboration skills.
• Experience with CRM systems, data analytics tools, and enterprise workflow solutions such as Salesforce, Tableau, Google Workspace, and Microsoft Office Suite.
• Ability to analyze high-impact business problems, redesign workflows, implement solutions, and develop team members.

Culture & Benefits

• Monday–Friday schedule, 8:00 a.m.–5:00 p.m.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match, tuition assistance, adoption assistance, and employer or partner discounts.
• Employment is contingent on successful completion of a pre-employment background check and drug screen.