Sr. Manager - Operations- Legal Services

Location: New York, NY, USA; onsite

Salary: USD 100,000–104,000 per year

Company

hirify.global provides marketing, packaging, print, and supply chain solutions for customer engagement and business process operations worldwide.

What you will do

• Lead the overall performance and strategic direction of a large-scale legal services operation supporting law firm clients.
• Manage three Account Managers and one Supervisor overseeing print, mail, digital services, reception and hospitality, and compliance services.
• Ensure service delivery, client satisfaction, SLA attainment, financial performance, and budget execution.
• Direct process optimization, issue resolution, workflow redesign, and continuous improvement initiatives.
• Guide managers in stakeholder communication, cross-functional collaboration, client positioning, and negotiations.
• Develop managers and individual contributors through feedback, performance reviews, coaching, recognition, and workforce decisions.

Requirements

• Bachelor’s degree in a relevant discipline.
• At least 8 years of leadership and management experience with relevant industry knowledge, or a graduate degree and at least 6 years of leadership and management experience.
• Experience managing fast-paced, high-production teams while maintaining service excellence.
• Strong capabilities in business problem analysis, workflow redesign, strategic decision-making, and solution implementation.
• Experience with CRM systems, data analytics tools, and enterprise workflow solutions such as Salesforce, Tableau, Google Workspace, and Microsoft Office Suite.
• Ability to communicate with senior leaders, clients, and internal teams, and to train, mentor, and develop employees.

Culture & Benefits

• Monday–Friday schedule, 8:00 a.m.–5:00 p.m.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match.
• Adoption assistance, tuition assistance, and employer or partner discounts.
• Employment offers are contingent on successful completion of a pre-employment background and drug screen.