Customer Success Manager (AI)

Location: New York City, United States; on-site with in-person client visits.

Salary: $90,000–$110,000 base annually, significant equity, and uncapped commission; expected total compensation up to approximately $250,000.

Company

hirify.global builds AI-powered conversation intelligence software that records, transcribes, and analyzes sales conversations for offline commerce.

What you will do

• Facilitate successful customer onboarding and implementation.
• Build client relationships and develop a deep understanding of customer workflows and requirements.
• Measure and communicate product impact through analytics, financial metrics, ROI analyses, and case studies.
• Drive account growth through persuasive, data-supported storytelling and ownership of Net Revenue Retention.
• Coordinate with Account Managers on large enterprise upsell opportunities.

Requirements

• Experience in customer success management, account management, project management, or operations.
• Excellent communication skills.
• Ability to move, think, act, and learn quickly.
• Strong intrinsic drive, focus, and willingness to work in an office while helping build a startup from an early stage.
• Willingness to visit clients in person.

Nice to have

• Familiarity with conversation intelligence products.
• Familiarity with G Suite, Slack, HubSpot, Mixpanel, and Planhat.
• Experience with home improvement or home services industries.

Culture & Benefits

• High-agency, high-urgency, in-office working environment.
• Medical, dental, and vision insurance.
• Breakfast, lunch, dinner, and supplementary food and drinks six times per week.
• Wellness and gym benefits, 401(k), commuter benefits, and relocation assistance.
• Take-what-you-need paid time off and a $1,000 learning and personal growth stipend.
• Tech equipment provided.