HRBP- Contact Center (Insurtech)

Location: Dallas, TX, United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus.

What you will do

• Serve as the primary HR contact for contact center leaders and employees on workforce planning, talent development, employee relations, and performance management.
• Partner with People & Culture centers of excellence on payroll, benefits, company policies, and employee solutions.
• Support performance management, engagement, succession planning, development planning, promotions, transfers, and hiring initiatives.
• Lead change management for business integrations, organizational transformations, HR process improvements, and workforce restructures.
• Investigate and resolve employee relations matters in partnership with business leaders and legal resources.
• Use people analytics, organizational design, and workforce planning to identify gaps and recommend solutions.

Requirements

• 4+ years of HR Business Partner experience, including strong employee relations expertise in high-volume environments.
• Experience leading change management and business integrations.
• Ability to coach, mentor, advise, and influence leaders without direct authority in in-person and virtual environments.
• Strong judgment, analytical, internal consulting, investigation, and partnership skills.
• Demonstrated knowledge of ADA and FMLA regulations.
• Bachelor’s degree in human resources, business, or a related field.

Nice to have

• Contact center or call center HR experience.
• Experience in a large organization with 500+ employees or a high-growth environment.

Culture & Benefits

• Family-like, people-first work environment.
• Professional development and career growth opportunities in a hyper-growth company.
• Competitive compensation and benefits package.
• Supportive culture focused on employee recognition and daily support.