Customer Care Post-Sale Specialist

Location: Fort Worth, Texas, United States; onsite

Salary: $18.08–$22.58 per hour

Company

hirify.global operates an omnichannel marketplace and auction platform for commercial assets, vehicles, and equipment, serving buyers and sellers worldwide.

What you will do

• Handle customer questions and issues related to equipment purchases after the sale.
• Communicate payment status, available payment options, account suspensions, defaults, and applicable penalties.
• Review and adjust sales tax and issue refunds when appropriate.
• Manage the initial stages of dispute resolution by identifying issues and taking appropriate action.
• Explain policies and terms and conditions to internal and external customers.
• Follow and promote workplace safety practices for colleagues, customers, and yourself.

Requirements

• 1–3 years of experience in collections or sales tax, with an emphasis on customer service and rapid issue resolution.
• Excellent verbal and written communication skills.
• Must be legally entitled to work in the United States.

Culture & Benefits

• Full-time employment with medical, dental, vision, and basic life insurance.
• 401(k) plan with a 100% company match on the first 4% contributed.
• 15 days of paid time off per year.
• Safety-focused workplace culture.