2 дня назад
Customer Service Rep
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Rep (Loading Dock and Door Equipment): Coordinating equipment and parts order fulfillment, installer dispatch, customer service requests, invoicing, and job profitability analysis with an accent on accurate coordination across customers, sales teams, vendors, and installers. Focus on managing multiple orders and service activities while maintaining quality, communication, and billing accuracy.
Location: Whitehall, North Carolina, United States; onsite
Company
designs and delivers loading dock and door equipment that helps customers stay safe, secure, and productive.
What you will do
- Coordinate equipment and parts orders with customers, sales personnel, and vendors.
- Manage order fulfillment for an assigned area.
- Coordinate schedules and dispatch installers.
- Assist customers and sales personnel with service requests.
- Ensure accurate invoicing and review completed jobs for profitability.
Requirements
- At least one year of related experience.
- Experience in a field service operation is helpful.
- Strong attention to detail and commitment to quality.
- Ability to manage multiple projects effectively.
- Good communication and customer service skills.
Nice to have
- Experience with an ISO-certified or similar quality program.
Culture & Benefits
- Medical, dental, and vision coverage.
- Life and disability insurance.
- Well-being program with opportunities to receive an additional day off.
- 401(k) retirement savings plan with company match and profit sharing.
- Paid holidays, vacation time, and personal and sick days.
- Drug-free workplace.
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