Client Success Manager (AI/SaaS)

Location: Remote from any location; Cleveland, Ohio is listed as the company location.

Company

hirify.global provides an AI-powered conversational outreach platform for enterprise brands using two-way texting, scheduled calling, voicemails, and natural language processing.

What you will do

• Manage day-to-day communication and relationships across a portfolio of mid-to-large enterprise accounts.
• Develop campaign strategies, gather requirements, define success measures, and lead campaign planning and client approvals.
• Deliver recurring performance reporting, identify trends, and recommend campaign optimizations using Salesforce and Tableau.
• Lead recurring performance calls, monthly strategic calls, and quarterly business reviews with clients and Account Managers.
• Monitor client health, update current-month revenue forecasts, and escalate risks or investigations to the appropriate internal teams.
• Advocate for client needs and identify expansion opportunities based on business goals and campaign performance.

Requirements

• At least 4 years of experience as an Enterprise Client Success Manager or client-facing Enterprise Project Manager; managed services experience is strongly preferred.
• Ability to translate complex ideas and data into actionable business insights for audiences with varying levels of technical knowledge.
• Strong organizational and detail-management skills, with the ability to manage multiple clients, tasks, and deadlines.
• Exceptional written and verbal communication skills, including the ability to build relationships up to the executive level.
• Proficiency with Microsoft Office and the ability to learn Salesforce, Tableau, Microsoft Teams, and other messaging tools.
• Ability to work independently and collaboratively in a fully remote environment.

Nice to have

• Experience in affiliate marketing, lead generation, marketing campaign management, or performance marketing.
• Working knowledge of web-based SaaS products.
• Experience in a growing technology company.

Culture & Benefits

• Fully remote work environment.
• Fast-paced startup software company with evolving processes.
• Collaboration across Sales, Operations, Product Development, Client Insights, Production, and Product/QA teams.
• Culture centered on happiness, teamwork, lean execution, passion, and continuous improvement.