Customer Account Executive, SMB (SaaS)

Location: Austin, Texas or the surrounding area; hybrid work with 3 days per week in the office. Candidates must have the legal right to work in the United States now and in the future. Visa sponsorship is not available.

Company

hirify.global provides a SaaS risk intelligence and response platform that helps organizations protect their people, operations, and brand.

What you will do

• Own and grow a portfolio of existing small and midsize business customers.
• Generate pipeline and lead expansion opportunities from discovery through demonstrations, proposals, negotiations, and close.
• Partner with the Sales Manager on territory planning, pipeline reviews, forecasting, and quota attainment.
• Collaborate with Customer Success, Renewals, Marketing, Finance, and Product Marketing to increase adoption and identify growth opportunities.
• Train customer users and stakeholders on the software and relevant use cases.
• Use and validate AI-powered tools, including ChatGPT, for account research, preparation, outreach, follow-up, and workflow efficiency.

Requirements

• 1–2 years of experience in a sales closing role, preferably in a SaaS company.
• Demonstrated success in prospecting, pipeline management, forecasting, and closing deals.
• Strong relationship-building, communication, organization, collaboration, and time-management skills.
• Experience with Salesforce and Outreach.io is required.
• Practical experience using generative AI tools such as ChatGPT, with sound judgment when reviewing AI-generated information and handling data.
• Ability to work in the Austin area in a hybrid environment and maintain legal authorization to work in the United States without sponsorship.

Nice to have

• Experience with Gong.
• Experience in customer expansion and consultative selling.

Culture & Benefits

• Collaborative environment guided by customer focus, simplicity, experimentation, and responsible AI use.
• Competitive base salary and a company-wide bonus program.
• Flexible paid time off, parental leave, medical, dental, vision, and life insurance fully paid for employees.
• 401(k) with a company match.
• Career development through the Learning & Development team.
• Access to a downtown Austin office with a gym and nearby running trails, plus community service opportunities.