Client Partner (AI)

Location: Remote; preferred time zones are Eastern US and Central US. The stated pay range applies to Colorado, California, and New York City.

Salary: $160,000–$180,000 per year for this position in Colorado, California, and New York City.

Company

hirify.global provides AI-powered Machine Health and Process Health solutions for manufacturers and industrial organizations.

What you will do

• Own a portfolio of strategic enterprise accounts, driving retention, renewals, and expansion.
• Build renewal and expansion forecasts with clear visibility into risks, opportunities, and expected outcomes.
• Identify at-risk accounts and lead mitigation plans for predictable renewals.
• Develop account plans connecting customer objectives with measurable value and commercial growth.
• Lead QBRs and executive reviews that communicate ROI, realized value, and future opportunities.
• Partner with Sales, Support, Product, and Delivery while maintaining accurate data in Gainsight and Salesforce.

Requirements

• 7+ years of experience in software and/or hardware customer success or account management.
• Strong executive relationship-building, collaboration, and influencing skills.
• Experience digitizing processes and implementing new technologies.
• Technical understanding of machines in industrial manufacturing is required.
• Strong analytical skills for connecting customer health, usage, and business outcomes to commercial results.
• Clear and concise written and verbal communication skills.

Nice to have

• Experience with digital transformation or process optimization.
• Experience in manufacturing.

Culture & Benefits

• Flexible paid time off.
• Medical, dental, and vision insurance.
• 401(k) match and stock options.
• Paid parental leave.
• Work-from-home and phone stipends.
• Inclusive, people-first work environment.