Client Success Manager (AI)

TL;DR

Client Success Manager (AI): Managing and growing a portfolio of approximately 75 SMB restaurant partners through outbound engagement, data-driven account planning, and hirify.global product adoption with an accent on retention, revenue growth, and operational optimization. Focus on building merchant strategies, delivering quarterly business reviews, reducing churn, and using AI tools to improve sales efficiency and customer outcomes.

Location: Hybrid role based in the San Francisco Bay Area, within 50 miles of San Francisco, with travel as needed for in-person collaboration.

Salary: $26.08–$38.40 USD per hour; an additional localized range of $32.60–$48 USD is also listed. Sales commission opportunities are available.

Company

hirify.global operates a platform that helps restaurants improve visibility, operations, customer reach, and revenue.

What you will do

• Manage a portfolio of approximately 75 SMB restaurant merchants and build long-term relationships.
• Conduct high-volume outbound calls and email outreach using account prioritization and performance data.
• Advise merchants on pricing, promotions, advertising, DashPass, and other product adoption opportunities.
• Set goals and KPIs, monitor revenue and operational performance, and deliver quarterly business reviews.
• Reduce churn, support store expansion, and collaborate with internal growth teams on merchant strategies.
• Travel as needed for training, offsites, team-building events, and other business requirements.

Requirements

• 2+ years of client-facing sales experience focused on customer satisfaction, retention, and product adoption.
• 2+ years of outbound sales experience with activity and performance targets.
• 2+ years of business operations or a related experience.
• Experience owning a book of accounts and being accountable for retention and growth.
• Experience with Salesforce or similar CRM tools, plus intermediate to proficient Google Sheets or Microsoft Excel skills.
• Strong customer empathy, goal orientation, persistence, and AI fluency or eagerness to develop it.

Culture & Benefits

• Data-driven, collaborative environment focused on supporting small business success.
• Hybrid flexibility with remote and in-office work, plus in-person team collaboration.
• 401(k) with employer matching, medical, dental, and vision insurance.
• 16 weeks of paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Wellness, commuter, disability, life insurance, family-forming, and mental health benefits.