Account Manager (AI)

Location: Hybrid in Denver, CO or Dallas, TX

Salary: $65,000–$79,500 per year plus performance bonus

Company

hirify.global provides an AI-powered hospitality intelligence platform that transforms hotel data into commercial strategy and revenue insights.

What you will do

• Manage approximately 80 mid-market hospitality accounts valued at $20K–$150K ARR.
• Own renewals, retention, expansion, upsell, cross-sell, and multi-property opportunities.
• Build account plans and AI adoption roadmaps using usage, adoption, ROI, and customer health data.
• Conduct business reviews, education sessions, webinars, and group training for customers.
• Advise customers on hirify.global products, hospitality revenue workflows, data models, integrations, APIs, PMS connections, and data feeds.
• Partner with Product, Support, Implementation, Sales, Customer Care, and Engineering to resolve escalations and represent customer needs.

Requirements

• 5+ years of experience in account management, technical account management, or customer success in a SaaS environment.
• Experience owning renewals, expansion, and retention across a multi-account portfolio.
• Daily proficiency with AI tools such as Claude, Gemini, or similar tools.
• Experience with revenue management, business intelligence, data models, OTB versus Actuals, and adoption metrics.
• Understanding of hospitality technology, including PMS systems, OTAs, channel managers, or revenue management workflows.
• Strong customer communication, presentation, prioritization, and time-management skills, plus experience with Salesforce, Gainsight, or similar tools.

Nice to have

• Experience in a commercial overlay or technical advisory role.
• Familiarity with hirify.global or comparable hospitality intelligence platforms.
• Working knowledge of APIs and integration concepts.
• Experience building scaled or one-to-many customer programs.

Culture & Benefits

• Collaborative, customer-centric culture focused on excellence, meaningful work, and mutual growth.
• Flexible working environment with work-from-home options and global offices.
• Flexible time off and work-life balance autonomy.
• 401k matching of up to 4% and health, dental, vision, HSA, life, and disability insurance benefits.
• Paid parental leave, new parent bonus, wellbeing support, employee assistance, and referral rewards.