Account Manager, Customer Success (SaaS)

Location: Remote within the United States. Candidates must be eligible to work in the US without requiring visa sponsorship now or in the future.

Salary: $80,000–$120,000 per year base pay, plus bonus and equity.

Company

hirify.global is an early-stage startup building AI/ML marketing optimization and autonomous sales experiences by combining CRM, web-signal, and product-interaction data.

What you will do

• Lead customer onboarding kickoffs and manage implementation through go-live.
• Document and streamline onboarding into repeatable playbooks.
• Own relationships with executives and day-to-day stakeholders after onboarding.
• Drive product adoption, measurable ROI, renewals, and account expansion.
• Lead business reviews, strategic check-ins, and proactive churn-risk management.
• Translate customer feedback into insights for Product and Engineering and create customer advocacy materials with Marketing.

Requirements

• 5–8 years of experience in account management, customer success, or client services.
• Experience growing accounts, driving renewals, and delivering customer success outcomes.
• Strong business acumen and the ability to connect product value with customer objectives.
• Comfort working cross-functionally with Sales, Product, and Engineering.
• Highly organized, empathetic, and skilled at building trusted relationships.
• Must be located in the United States and authorized to work in the US without sponsorship.

Nice to have

• Experience in AdTech, SaaS, or data and analytics platforms.
• Startup or high-growth environment experience.
• Familiarity with CRM, Google/META, marketing automation, Looker, or data analytics products.

Culture & Benefits

• Early-stage role with direct impact on onboarding efficiency and revenue.
• Opportunity to define and streamline the onboarding engine.
• Direct access to Engineering and company leadership.
• Remote work with full benefits paid by the company.
• Health, dental, and vision insurance, startup equity, and career growth opportunities.