Manager III, Customer Engineer (Semiconductor)

Location: Hiroshima, Kumamoto, Nishi Tokyo, or Yokkaichi, Japan; travel required 50% of the time. Relocation eligible.

Company

hirify.global develops and services materials science and engineering solutions used in semiconductor chips and advanced displays.

What you will do

• Build and maintain customer relationships through regular visits and engagement with stakeholders at all levels.
• Manage, coach, and direct customer engineers, including objective setting, performance reviews, salary and career planning, mentoring, and corrective actions.
• Coordinate with product divisions on technical support, training, spare parts, reliability, reports, and escalation procedures.
• Develop account and support plans with district sales and field engineering teams, including financial forecasting and cost-efficiency management.
• Lead system installation planning and execution, including pre-facility meetings, start-up meetings, and process-support identification.
• Manage RMA procedures and customer engineer effectiveness, including hours tracking, accuracy checks, and corrective actions.

Requirements

• Experience managing customer engineering or technical service operations.
• Ability to analyze relevant factors in business and technical situations and exercise judgment within established procedures.
• Ability to direct employees according to company policies and management guidance.
• Ability to gain cooperation from others and present technical information about projects and schedules.
• Commitment to hirify.global' Standards of Business Conduct and ethical requirements.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs supporting personal and professional growth.
• Regular employment with full-time status.
• Opportunity to work in a global company advancing semiconductor and display technology.