Field Service Engineer 2 (Semiconductor)

Location: Kumamoto, Japan; onsite customer-site work

Company

hirify.global provides semiconductor systems that require installation, qualification, repair, maintenance, and customer knowledge transfer.

What you will do

• Perform regular and irregular maintenance, repairs, and standard service actions on hirify.global systems.
• Analyze machine problems, collect diagnostic information, determine an initial approach, and escalate issues when required.
• Prepare parts, tools, equipment, and technical information for customer maintenance procedures.
• Document and hand over problems through service reports, work orders, pass-downs, and technical reports.
• Train customers on equipment use and routine maintenance, recommend procedural improvements, and provide guidance to less experienced engineers.
• Identify process gaps, share best practices, and contribute to knowledge transfer within the work group.

Requirements

• Experience as a field service engineer in a technical industry.
• BSc degree in a relevant technical field, such as electrical technology, mechatronics, or mechanical engineering, or equivalent experience.
• Knowledge of product functionality across main modules and sub-modules.
• Experience using computer applications, data analysis tools, spreadsheets, and presentation software.
• Ability to work independently with limited supervision and handle defined maintenance and technical problems.

Culture & Benefits

• Work directly with customer-site equipment and users.
• Opportunity to broaden technical knowledge and share best practices with the work group.
• Inclusive workplace committed to equal opportunity and diversity.