Client Services Manager II (Insurance)

Location: Omaha, Nebraska, United States. Onsite work is required initially; a hybrid work arrangement may become available at management discretion after six months of employment. Employer visa sponsorship is not available.

Company

hirify.global is a Berkshire Hathaway insurance company offering the stability and benefits of a large organization with a smaller-company atmosphere.

What you will do

• Lead and develop Client Services team members through daily operational management, coaching, training, and priority setting.
• Serve as an escalation point for complex customer service issues and coordinate resolutions with underwriting, operations, and business leaders.
• Manage staffing, performance, employee development, workflow planning, and departmental operations.
• Partner with stakeholders to evaluate and implement improved processes, technologies, workflows, and service capabilities.
• Build relationships with agents, business partners, and internal departments while driving continuous improvement and customer experience initiatives.

Requirements

• Bachelor’s degree in Business, Insurance, Finance, Information Technology, or a related field.
• At least five years of related professional experience in insurance, customer service, operations, underwriting support, agency services, or a related business environment.
• Experience leading projects, coordinating operational activities, or guiding team members.
• Knowledge of commercial automobile and property insurance coverages, endorsements, rating methodologies, underwriting guidelines, and agency operations.
• Proficiency with Microsoft Office applications, including Excel and Word, and experience evaluating business processes, workflow design, operational efficiency, and technology solutions.
• Strong leadership, communication, customer service, problem-solving, organizational, analytical, and decision-making skills.

Culture & Benefits

• Employee Resource Groups support volunteering, professional development, and social connection.
• Wellness support includes an online wellness portal and an onsite fitness center at the Omaha office.
• Retirement and savings plan with immediate enrollment and a 100% employer match up to 5%.
• Medical, dental, and vision coverage for eligible full-time employees and dependents.
• Learning and Development program, upfront educational reimbursement, subsidized downtown parking, parental leave, competitive time off, and an Employee Assistance Program.