Customer Service Manager (HVACR)

Location: St. Louis, Missouri, USA (hybrid). This role requires authorization to work in the United States.

Company

hirify.global is a global climate technologies company developing HVACR, cold-chain, controls, software, and monitoring solutions for residential, commercial, and industrial applications.

What you will do

• Lead, coach, and develop customer service professionals across multiple locations.
• Oversee daily customer service operations, service levels, workflow management, and resource allocation.
• Manage customer escalations and drive complex issues to timely resolution.
• Identify process improvements, standardize practices, and lead adoption of new tools and processes.
• Support ERP implementations, system migrations, and broader business transformation initiatives.
• Analyze service metrics, prepare reports, and communicate operational insights to leadership.

Requirements

• High school diploma or GED required; bachelor's degree preferred.
• At least 5 years of customer service, customer support, customer operations, or related experience.
• At least 3 years of people leadership experience, including coaching, development, and performance management.
• Experience leading teams in a fast-paced environment and resolving customer escalations.
• Strong problem-solving, organizational, communication, and cross-functional collaboration skills.
• Proficiency with Microsoft Office applications, including Excel.

Nice to have

• Experience in manufacturing, industrial, distribution, or technical product environments.
• Experience managing remote or globally dispersed teams.
• Experience with ERP implementations, system migrations, business transformation, or Salesforce.
• Experience with HVAC, controls, industrial, or other technical product businesses.
• Experience with operational metrics, service-level management, and continuous improvement.

Culture & Benefits

• Work in a culture focused on sustainability, collaboration, openness, accountability, and continuous improvement.
• Access to medical, dental, and vision insurance plans.
• 401(k) and flexible time-off plans.
• Paid parental leave, vacation, and holiday leave.
• Professional development from onboarding through senior leadership.

Hiring process

• Employment is available only to candidates legally authorized to work in the United States.
• Visa sponsorship is not provided, and candidates requiring current or future sponsorship are not eligible.