Claims Customer Service Representative (Insurance)

Location: Clearwater, Florida, United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus.

What you will do

• Interpret contract benefits for policyholders, agents, and service providers according to claims-processing guidelines.
• Provide claim status updates and respond to customer inquiries by phone and in writing.
• Send refund request letters, follow up as needed, and produce customer correspondence.
• Document calls, policy files, and imaging systems to maintain a clear and concise audit trail.
• Transfer calls and coordinate with internal departments to meet customer needs.
• Participate in cross-training, identify claims-system issues, and communicate with supervisors and team members to ensure accurate responses.

Requirements

• High school diploma or GED equivalent.
• 0–2 years of customer support experience; call center experience is preferred.
• Strong phone-handling, active listening, communication, and documentation skills.
• Familiarity with Microsoft Office products.
• Ability to adapt to different people and tasks, multitask, prioritize, and manage time effectively.
• Reliable transportation and dependable, punctual attendance.

Nice to have

• Insurance industry background.
• Prior call center experience.
• Agent license without active appointments.

Culture & Benefits

• Family-like work environment focused on employee support and career development.
• Opportunities for professional growth in a hyper-growth company.
• Competitive compensation package with benefits for employees and their families.
• Equal opportunity employment and reasonable accommodations for qualified individuals with disabilities.