Insurance Client Service Specialist (Workers' Compensation)

Location: Amarillo, Texas, United States; in office 5 days a week

Company

EPIC Insurance Brokers & Consultants is a U.S. insurance brokerage and consulting firm founded in 2007, with more than 4,000 employees and over 60 offices nationwide.

What you will do

• Receive, set up, and track injury reports in the internal claims system.
• Review medical bills for accuracy and process them for bill review or negotiation.
• Communicate with clients by email and phone about claim submissions, bill status, reimbursement amounts, and general inquiries.
• Coordinate with insurance carrier and third-party administrator claims adjusters, ancillary vendors, and medical providers.
• Process physical mail and submit or receive data related to injured-worker Medicare eligibility.
• Participate in occasional telephone claim-review calls with team members and clients.

Requirements

• Entry-level role with at least 2 years of professional experience in a fast-paced administrative position.
• Strong administrative, organizational, interpersonal, written, and verbal communication skills.
• Ability to adapt to changing priorities, meet deadlines, respond promptly, and work independently or collaboratively.
• Strong problem-solving and critical-thinking skills, with discretion when handling customer information.
• Proficiency in Microsoft Office Suite, especially Outlook, Excel, Word, and PowerPoint.

Nice to have

• Experience with workers’ compensation claims, billing, or reimbursement.
• Curiosity, eagerness to learn, and a self-starter mindset.

Culture & Benefits

• Paid time off, paid holidays, and additional paid leave options, including parental and bonding leave.
• Medical, dental, vision, wellness, employee assistance, and 401(k) matching benefits.
• Tuition reimbursement, mentorship, and leadership development programs.
• Employee referral bonuses, recognition programs, and employee resource groups.
• Collaborative and inclusive work environment supported by a 50/50 producer-and-service culture.