Customer Success Manager | LatAm

Location: Florianópolis, Brazil. Remote-friendly culture is offered, with occasional travel across Brazil and abroad.

Salary: BRL 3,000–5,000 per month

Company

hirify.global provides a collaborative facilities management platform that unifies FM operations, teams, processes, and assets for customers in more than 30 countries.

What you will do

• Manage a portfolio of customers and take ownership after account activation.
• Act as a trusted advisor by understanding strategic requirements and implementing solutions.
• Drive customer satisfaction and successful outcomes across the portfolio.
• Identify and leverage upselling and cross-selling opportunities.
• Collect customer feedback and identify product improvement opportunities.
• Occasionally support sales teams with technical demonstrations.

Requirements

• Proven experience as a Customer Success Manager in a B2B environment.
• Great written and spoken Spanish.
• Experience using CRM and cloud software.
• Strong interpersonal, organizational, communication, and teamwork skills.
• Passion for teaching, a positive attitude, energy, and a self-starter mentality.
• Availability to travel occasionally across the country and abroad.

Nice to have

• Knowledge of technical assistance, facility management, or hospitality operations.
• Experience with maintenance management software.
• Experience with software implementation.
• Ability to contribute customer insights to technical requirements.

Culture & Benefits

• Flexible working hours and a remote-friendly culture.
• Competitive salary and perks.
• Modern office in Florianópolis.
• Startup environment with autonomy, responsibility, ownership, and freedom to learn from mistakes.
• Regular knowledge-sharing and team-engagement events.