Customer Success Manager (Latam)

Location: Brazil

Company

hirify.global develops an AI-powered marketing platform that helps marketers analyze, create, launch, and optimize personalized campaigns.

What you will do

• Own client relationships and account direction, helping customers achieve meaningful business results.
• Understand client businesses, revenue models, markets, challenges, and competitors to support relevant cross-channel marketing campaigns.
• Become a platform and product expert, providing training, guidance, and implementation advice.
• Recommend best practices for retail, eCommerce, and iGaming clients.
• Coordinate resources across approximately seven internal teams and advocate for customer needs.
• Communicate product updates and releases and help clients adopt changes.

Requirements

• Proficiency in English and Spanish is required.
• Relevant experience with Gaming, Casino, or Sportsbook clients.
• Experience in customer-facing roles and in training multiple client personas on software.
• Strong presentation, communication, organization, and stakeholder-management skills.
• Ability to analyze and report value, simplify technical concepts, and create long-term account plans.
• Curiosity, creativity, agility, and a growth mindset in changing environments.

Nice to have

• Marketing technology experience.
• Experience working with enterprise clients with annual revenue of $100M or more.

Culture & Benefits

• Positionless culture encourages ownership, role growth, and personal development.
• Opportunities to learn and grow in a challenging, collaborative environment.
• Cross-functional work with colleagues and client stakeholders across multiple teams.
• hirify.global operates with employees across the United States, United Kingdom, Israel, Brazil, Estonia, and other locations.